Privacy Policy

1. Introduction

SAS Frankie Institute, a simplified joint-stock company with its registered office at 3 rue Chicot, 13012 Marseille (hereinafter “Frankie Institute ” or “we” ), is committed to protecting the privacy of users of its website frankie-institute.com (hereinafter the “Site” ). The purpose of this Privacy Policy is to provide you with clear and transparent information on how your personal data is collected, processed, and protected, in accordance with the General Data Protection Regulation (EU) 2016/679 (hereinafter “GDPR”) and the amended French Data Protection Act of January 6, 1978.

2. Data Controller

The data controller for personal data collected via the Website is: SAS Frankie Institute
‍Headquarters: 3 rue Chicot, 13012 Marseille
SIREN number: 101447068
Contact email address: contact@frankie-institute.com

‍Inthe absence of a designated Data Protection Officer (DPO), any questions regarding the protection of your personal data may be addressed directly to the email address above.

3. Website Host

The website is hosted by Webflow, Inc., whose headquarters are located at 398 11th Street, 2nd Floor, San Francisco, CA 94103, United States.

The data collected and processed through the website is transferred to and stored on Webflow’s servers. These servers may be located in the United States. Webflow is committed to ensuring the protection of your personal data in accordance with European standards, notably through the use of Standard Contractual Clauses (SCCs) approved by the European Commission.

4. Personal data collected

When you use the Site, we collect the following personal data:

‍4.1 Data you provide directly to us
First name and email address (required fields): collected via the contact form, the resource download form, newsletter sign-up, and appointment scheduling.

‍4.2 Data collected automaticallyAnonymized browsing data: collected by our audience analytics tool Pirsch (pages visited, duration of visit, approximate geographic origin, device type). Pirsch is a European (German) tool compliant with the GDPR that does not set any cookies and does not collect any personally identifiable data.

‍Please note: Since Pirsch does not set cookies or collect personal data, no cookie consent banner is required for this tool.

5. Purposes and Legal Basis for Processing

Your personal data is collected and processed for the following purposes:

‍Responding to your contact requests – Legal basis: performance of pre-contractual measures (Article 6.1.b of the GDPR).

‍Providing downloadable resources – Legal basis: consent (Article 6.1.a of the GDPR).

‍Sending newsletters and marketing communications – Legal basis: consent (Article 6.1.a of the GDPR).

‍Marketing outreach – Legal basis: legitimate interest (Article 6.1.f of the GDPR) in developing our business.

‍Traffic statistics and website improvement – Legal basis: legitimate interest (Article 6.1.f of the GDPR). The data collected by Pirsch is anonymous.

6. Recipients of the data

Your personal data may be disclosed to the following recipients:

‍6.1 Within La Fièvre Group
‍FrankieInstitute is part of La Fièvre Group. Your personal data may be shared with teams within La Fièvre Group, including the Director of Business Development, as part of our business development activities. This sharing is based on our legitimate interest in growing the Group’s business.

‍6.2 Technical Subcontractors
‍Weuse the following service providers for the operation of the website and our services:
‍Brevo (Sendinblue) – Newsletter and email management (headquartered in France).
‍Pirsch – Website audience analysis (headquartered in Germany). No personally identifiable information is collected.
‍Google (Google Calendar) – Appointment scheduling.
‍OVH – Website hosting (headquartered in France). These processors use your data only for the intended purposes and in compliance with the GDPR.

7. Data transfers outside the European Union

Your personal data is processed and stored within the European Union. However, using Google Calendar may involve the transfer of data to the United States. In such cases, this transfer is governed by the EU-US Data Privacy Framework or, failing that, by the European Commission’s Standard Contractual Clauses.

8. Data retention period

Your personal data is retained for the following periods:
‍
- Marketing data (first name, email address): 2 years from your last contact with us (in accordance with CNIL recommendations).
- Newsletter-related data: until you unsubscribe, then deleted within 30 days.
- Contact data: 2 years from your last interaction. Beyond these periods, your data is permanently deleted or anonymized.

9. Cookies

The Site uses the Pirsch audience analytics tool, which operates without storing cookies or collecting personally identifiable information. Pirsch complies with the GDPR and is exempt from the requirement to obtain consent.

The Site does not use any other cookies (including advertising, social media, or tracking cookies).

10. Your rights

In accordance with the GDPR (Articles 15–22) and the French Data Protection Act, you have the following rights regarding your personal data:

- Right of access: to obtain confirmation that your data is being processed and to receive a copy of it.
- Right to rectification: have inaccurate or incomplete data corrected.
- Right to erasure: request the deletion of your data, subject to legal obligations.
- Right to restriction of processing: request the temporary suspension of the processing of your data.
- Right to object: object to the processing of your data, particularly for marketing purposes.
- Right to data portability: receive your data in a structured, machine-readable format.
- Right to withdraw consent: withdraw your consent at any time, without this affecting the lawfulness of processing carried out prior to withdrawal.
- Right to set post-mortem guidelines: set guidelines regarding the retention, erasure, and disclosure of your data after your death.

To exercise these rights, you may contact us at the following address: contact@frankie-institute.com. We are committed to responding to your request within one month.

If you encounter difficulties in exercising your rights, you may file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr – 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.

11. Data Security

We implement the following technical and organizational measures to protect your personal data:

Secure connection to the site via the HTTPS protocol (SSL/TLS certificate). Hosting provided by a certified service provider (OVH, ISO 27001, HDS, and SOC certifications).

Use of GDPR-compliant processors (Brevo, Pirsch).

12. Data on minors

This website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and discover that a minor has provided us with personal information, please contact us so that we can delete it.

13. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time to ensure it remains in compliance with applicable regulations. Any changes will be posted on this page along with the date of the update. We encourage you to review it regularly.

14. Contact

If you have any questions regarding this privacy policy or the exercise of your rights, please contact us:

By email: contact@frankie-institute.com
By mail: SAS Frankie Institute – 3 rue Chicot, 13012 Marseille